General Contact Information

Durham Center Access

If you think you or a family member needs mental health, developmental disabilities and/or substance abuse services, contact Durham Center Access.  Durham Center Access provides information about mental health, developmental disabilities and/or substance abuse services 24 hours a day, seven days a week. Durham County citizens can call Durham Center Access about an emergency or the need for ongoing services.  Based on the information provided, Durham Center Access will give a referral to a provider in the community, to a provider agency contracted by The Durham Center for further assessment, or for immediate assistance in an emergency situation.

Location:

Durham Center Access

Central Medical Park

2609 N. Duke Street, Building 900

Durham, NC 27704

Phone Numbers:

919-560-7100 or 800-510-9132

Hours: 

Open 24 hours a day, seven days a week

Directions:

From I-85, take exit 176B for Duke Street/US 15-501 Bypass toward N. Gregson Street.  Turn right onto US 15-501 Bypass/Duke Street.

Map: Google | Yahoo

Durham Center—LME (Customer Service)

The Durham Center is a Local Management Entity (LME).  When North Carolina began implementing its mental health, developmental disabilities and substance abuse service system reform in 2001, local area programs like The Durham Center became managers instead of providers of care.  The Durham Center is now responsible for managing finances, service authorizations, contracts with direct service providers, service quality, and regulatory standards and ensuring appropriate customer choice.  It no longer directly provides mental health, developmental disabilities or substance abuse services.

The Durham Center has a customer service office that clients can call or visit when they have a question, complaint or want to provide some positive feedback.  Translation services are provided for clients who do not speak English. 

The  Durham Center administrative offices and customer service department are located in the same facility.

Location:

The Durham Center

501 Willard Street

Durham, NC 27701

 

Phone:

919-560-7200

 

Hours:

8:30 a.m. to 5:00 p.m. Monday through Friday except government holidays

 

Directions:

From Highway 147, take exit 12C for Duke Street, going towards downtown.  Turn right on Jackson St.  Turn right on Willard Street.

 

From I-85 N, take exit 177B (Downtown). Turn right at first light after crossing railroad tracts onto Jackie Robinson St.  This becomes Willard Street.  Last building in third block on right.

 

From I-85 S, take Exit 172 (NC147N) to exit 12 Chapel Hill Street. Turn left on Chapel Hill Street, right on Willard Street.

 

From I-40 East, take exit 279B (NC147N).  Take Exit 12C Duke Street.  Turn Right on Jackson, left on Willard, first driveway on left.

 

Map:  Google | Yahoo

Email: Customer Service | Client Advocate | Webmaster |Area Board