NO POSITIONS
There are currently no positions open at The Durham Center.
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Contact Us
The Durham Center
Address:
501 Willard Street
Durham, NC 27701
Customer Service Telephone Number:
(919) 560-7200
(877) 839-0301
Customer Service is available Monday-Friday, 8:30am-5:00pm.
24 Hour Help and Crisis Number:
(800) 510-9132
(919) 560-7100
The Utilization Management Department is available Monday-Friday, 8:00am-5:30pm. It can be reached at (919) 560-7200 or (877) 839-0301.
The Durham Center maintains several fax numbers. If you do not know the appropriate number for the person you are faxing, you may call Customer Services at (919) 560-7200.
Visit our directions page for driving directions.
CFAC Archived Meeting Minutes
Older minutes can be obtained by emailing .(JavaScript must be enabled to view this email address)
Calendar
Register online for provider trainings sponsored by The Durham Center
View a Provider Training Schedule
View a Durham System of Care Training Schedule
View a Narcotics Anonymous Schedule
June
Community Collaborative Leadership Roundtable
DPS Building (Morris Street)
June 3, 8:30am
Provider Advisory Council
The Durham Center
June 3, 10:30am
Area Board Finance Committee
The Durham Center
June 3, 3:00pm
Area Board Meeting
The Durham Center
June 3, 4:00pm
CFAC Meeting
TROSA (1820 James Street)
June 7, 5:30pm
ILI Training on Requesting Rental Assistance
The Durham Center
June 8, 12:30pm
Prevention of Sexual Abuse Workshop
The Durham Center
June 10, 9:00pm
Helping Children and Adolescents Within a System of Care
Durham Center Access
June 10, 2:30pm
NC-IRIS Training
The Durham Center
June 11, 9:00am
Area Board Executive Committee
The Durham Center
June 15, Noon
Quarterly All-Provider Meeting
The Durham Center
June 16, 9:00am
Area Board Quality Management Committee
The Durham Center
June 17, 4:00pm
Community Collaborative Leadership Roundtable
The Durham Center
June 24, 8:30am
Durham Community Collaborative
The Durham Center
June 24, 10:00am
NC-IRIS Training
The Durham Center
June 25, 9:00am
Ethics for Substance Abuse Counselors
The Durham Center
June 30, 9:00am
Adopting Best Practices in Substance Abuse Treatment
The Durham Center
June 30, 1:00pm
July
ProviderConnect Training (DD providers only)
The Durham Center
July 12, 3:00pm
CFAC Meeting
TROSA (1820 James Street)
July 12, 5:30pm
Area Board Quality Management Committee
The Durham Center
July 15, 4:00pm
Area Board Executive Committee
The Durham Center
July 20, Noon
ProviderConnect Training (enhanced and residential service providers only)
The Durham Center
July 21, 9:00am
Community Collaborative Leadership Roundtable
The Durham Center
July 22, 8:30am
Durham Community Collaborative
The Durham Center
July 22, 10:00am
ProviderConnect Training (outpatient therapy providers only)
The Durham Center
July 26, 10:00am
New Provider Orientation
The Durham Center
July 27, 10:00am
Area Board Human Rights Committee
The Durham Center
July 27, 4:00pm
August
CFAC Meeting
TROSA (1820 James Street)
August 2, 5:30pm
Medicaid UM Webinar (providers who use the ITR form only)
August 5, 10:00am
Provider Advisory Council
The Durham Center
August 5, 10:30am
Medicaid UM Webinar (providers who use the ORF 2 form only)
August 5, 3:00pm
Area Board Finance Committee
The Durham Center
August 5, 3:00pm
Area Board Meeting
The Durham Center
August 5, 4:00pm
Medicaid UM Webinar (providers who use the CTCM form only)
August 12, 10:00am
Medicaid UM Webinar (providers who use the ITR form only)
August 12, 3:00pm
Area Board Executive Committee
The Durham Center
August 17, Noon
Medicaid UM Webinar (providers who use the ORF 2 form only)
August 19, 10:00am
Medicaid UM Webinar (providers who use the CTCM form only)
August 19, 3:00pm
Area Board Quality Management Committee
The Durham Center
August 19, 4:00pm
Community Collaborative Leadership Roundtable
The Durham Center
August 26, 8:30am
Durham Community Collaborative
The Durham Center
August 26, 10:00am
Medicaid UM Webinar (providers who use the ITR form only)
August 26, 10:00am
Medicaid UM Webinar (providers who use the ORF 2 form only)
August 26, 3:00pm
RFP/RFI/QA
There are no RFPs or RFIs currently in effect.
Archived Meeting Minutes and Board Reports
Staff Listing by Need
To access services, call Durham Center Access at (800) 510-9132 or (919) 560-7100.
If you have a complaint, call Customer Services at (919) 560-7200.
If you have a general informational question about The Durham Center , call (919) 560-7200.
To speak to The Durham Center about displaying or speaking at your event, call (919) 560-7256 or email .(JavaScript must be enabled to view this email address)
If you are a media representative with a question or have a question about this website, call (919) 560-7206 or email .(JavaScript must be enabled to view this email address)
If you have a provider billing question, call (919) 560-7203 or email .(JavaScript must be enabled to view this email address)
If you have a question about contracts, endorsement or monitoring, call (919) 560-7366 or email .(JavaScript must be enabled to view this email address)
If you have a question about consumer authorization or becoming an independent practitioner, call (919) 560-7528 or email .(JavaScript must be enabled to view this email address)
For information about housing assistance, call (919) 560-7144 or email .(JavaScript must be enabled to view this email address)
To reach our Adult Mental Health Specialist, call (919) 560-7201 or email .(JavaScript must be enabled to view this email address)
To reach our Child Mental Health Specialist, call (919) 560-7127 or email .(JavaScript must be enabled to view this email address)
To reach our Substance Abuse Specialist, call (919) 560-7578 or email .(JavaScript must be enabled to view this email address)
To reach our Developmental Disabilities Specialist, call (919) 560-7511 or email .(JavaScript must be enabled to view this email address)
News
Toll-Free Customer Service Line
To call Customer Service at The Durham Center toll-free, dial 1-877-839-0301.
Medicaid UR Training
The Durham Center will resume Medicaid UR in September. Important webinars will be conducted in August for Medicaid providers. Learn more
Online Training Registration
Providers can now register online for trainings sponsored by The Durham Center.
Anti-Stigma Campaign
Bring Change 2 Mind is a campaign working to reduce misconceptions about mental illness and provide easy access to information and support. Learn more
Access to Care Flowchart
The NC Division of MH/DD/SA Services has created a flowchart detailing the process for accessing publically-funded services. Learn more
Consumer Handbook Available
Access a Consumer Handbook published by the NC Division of MH/DD/SA Services English/Spanish
The Durham Center Awarded National Accreditation
CARF has awarded The Durham Center a Three-Year Accreditation for its Services Management Network. Learn more
Suicide Warning Signs
It is important to recognize the warning signs for suicide. Learn more
Durham Mobile Crisis Team
The Team is housed at Durham Center Access and is an important addition to our community's crisis response system. Learn more
Newsletter Archives
Full Staff Listing
| Last Name | First | Department | Phone | Email Address |
| Alston-Daye | Carla | Customer Service | 560-7256 | .(JavaScript must be enabled to view this email address) |
| Ames | Terry | Quality, Research & Development | 560-7511 | .(JavaScript must be enabled to view this email address) |
| Baines | Carrie | Contracts/Provider Relations | 560-7366 | .(JavaScript must be enabled to view this email address) |
| Baker | Peter | Quality, Research & Development | 560-7471 | .(JavaScript must be enabled to view this email address) |
| Benton | Sonya | Finance | 560-7372 | .(JavaScript must be enabled to view this email address) |
| Burney | Monica | Care Coordination | 560-7398 | .(JavaScript must be enabled to view this email address) |
| Chessa | Simone | Care Management | 560-7542 | .(JavaScript must be enabled to view this email address) |
| Coty | David | IT | 560-7242 | .(JavaScript must be enabled to view this email address) |
| Davis-Marens | Suzanne | Care Management |
.(JavaScript must be enabled to view this email address) |
|
| Day | Todd | Customer Service | .(JavaScript must be enabled to view this email address) | |
| Dempson | Teka | System of Care | 560-7540 | .(JavaScript must be enabled to view this email address) |
| Duncan | Debra | System of Care | 560-7532 | .(JavaScript must be enabled to view this email address) |
| Fuller | Doug | Communications | 560-7206 | .(JavaScript must be enabled to view this email address) |
| Goodfellow | Kelly | Finance | 560-7203 | .(JavaScript must be enabled to view this email address) |
| Gore-Jones | Angela | Care Management | 560-7531 | .(JavaScript must be enabled to view this email address) |
| Grant | Terri | System of Care | 560-7215 | .(JavaScript must be enabled to view this email address) |
| Griffin | Tasha | Contracts/Provider Relations | 560-7369 | .(JavaScript must be enabled to view this email address) |
| Harris | Tiffany | Customer Service | 560-7354 | .(JavaScript must be enabled to view this email address) |
| Harris | Vivian | Administration | 560-7368 | .(JavaScript must be enabled to view this email address) |
| Hawkins | Joann | Care Coordination | 560-7263 | .(JavaScript must be enabled to view this email address) |
| Helm | Christie | Care Management | .(JavaScript must be enabled to view this email address) | |
| Hinton | Denene | Care Coordination | 560-7223 | .(JavaScript must be enabled to view this email address) |
| Holliman | Ellen | Administration | 560-7200 | .(JavaScript must be enabled to view this email address) |
| Howard | Tina | Quality, Research & Development | 560-7578 | .(JavaScript must be enabled to view this email address) |
| Jackson | Lisa | Customer Service | .(JavaScript must be enabled to view this email address) | |
| Jennings | Tasha | Care Management | 560-7220 | .(JavaScript must be enabled to view this email address) |
| Jones | Opal | Customer Service | .(JavaScript must be enabled to view this email address) | |
| Kenion | Shauntell | Care Management | 560-7251 | .(JavaScript must be enabled to view this email address) |
| Kent | Nancy | System of Care | 560-7127 | .(JavaScript must be enabled to view this email address) |
| Klumper | Lena | Quality, Research & Development | 560-7487 | .(JavaScript must be enabled to view this email address) |
| Knox | Susan | Administration | 560-7208 | .(JavaScript must be enabled to view this email address) |
| Laney | Bea | System of Care | 560-7575 | .(JavaScript must be enabled to view this email address) |
| Lowman | Kevin | IT | 560-7266 | .(JavaScript must be enabled to view this email address) |
| McNeill | Kathy | Contracts/Provider Relations | 560-7359 | .(JavaScript must be enabled to view this email address) |
| McPherson | Felicia | Care Coordination | 560-7280 | .(JavaScript must be enabled to view this email address) |
| Meade | Jennifer | Care Coordination | 560-7201 | .(JavaScript must be enabled to view this email address) |
| Morrison | Jacqueline | Care Management | 560-7535 | .(JavaScript must be enabled to view this email address) |
| Nguyen | Trang | IT | 560-7110 | .(JavaScript must be enabled to view this email address) |
| Niblock | Kathy | Care Management | 560-7303 | .(JavaScript must be enabled to view this email address) |
| Oliver | Jennifer | Care Management | .(JavaScript must be enabled to view this email address) | |
| Osborne | Erik | System of Care | 560-7259 | .(JavaScript must be enabled to view this email address) |
| Oshel | Ann | System of Care | 560-7541 | .(JavaScript must be enabled to view this email address) |
| Parker | April | Care Management | 560-7109 | .(JavaScript must be enabled to view this email address) |
| Portugal | Monica | Quality, Research & Development | 560-7370 | .(JavaScript must be enabled to view this email address) |
| Pryor | Tammy | System of Care | 560-7290 | .(JavaScript must be enabled to view this email address) |
| Ramsey | Jack | Care Coordination | 560-7114 | .(JavaScript must be enabled to view this email address) |
| Reidy | Susan | IT | 560-7212 | .(JavaScript must be enabled to view this email address) |
| Resnick | Richard | Care Management | .(JavaScript must be enabled to view this email address) | |
| Rigsbee | Dorothy | Finance | 560-7214 | .(JavaScript must be enabled to view this email address) |
| Robinson | Robert | Administration | 560-7528 | .(JavaScript must be enabled to view this email address) |
| Rouse | Sheila | Care Management | 560-7123 | .(JavaScript must be enabled to view this email address) |
| Schreiber | Sean | Care Management | 560-7244 | .(JavaScript must be enabled to view this email address) |
| Smith | Bill | Quality, Research & Development | 560-7364 | .(JavaScript must be enabled to view this email address) |
| Smith | Hilda | Contracts/Provider Relations | 560-7098 | .(JavaScript must be enabled to view this email address) |
| Tanas | Khalil | Administration | 560-7200 | .(JavaScript must be enabled to view this email address) |
| Taylor | Zakilya | System of Care | 560-6824 x4613 | .(JavaScript must be enabled to view this email address) |
| Thomas | Robert | Care Management | 560-7117 | .(JavaScript must be enabled to view this email address) |
| VanDeinse | Tonya | System of Care | 560-7589 | .(JavaScript must be enabled to view this email address) |
| Watson-McDuffie | Donna | Administration | 560-7355 | .(JavaScript must be enabled to view this email address) |
| White | Tamira | Care Management | 560-7207 | .(JavaScript must be enabled to view this email address) |
| Williams | Jeanette | IT | 560-7226 | .(JavaScript must be enabled to view this email address) |
| Williams | Stephanie | Care Coordination | 560-7144 | .(JavaScript must be enabled to view this email address) |
| Willman | Kim | Finance | 560-7360 | .(JavaScript must be enabled to view this email address) |
| Witherspoon | Towanda | Care Coordination | 560-7284 | .(JavaScript must be enabled to view this email address) |
| Young | Bill | Contracts/Provider Relations | 560-7299 | .(JavaScript must be enabled to view this email address) |
Staff Contact List
Additional Forms
- Online Provider Training Registration (faxes no longer accepted)
- County Vendor Application
- Customer Grievance Form
- Division Appeal Request Form
- ECS Agreement
- Notice of Change Form
- Record Destruction Log (Sample)
- Record Storage Log (Sample)
- State Claim Form
- Technical Assistance/Training Request Form
- W-9 Form
Additional Bulletins
- Clinical Home Supervisors Meeting Most Recent Minutes
- Consumer Sliding Fee Scale
- Contracting with New and Existing Providers Policy
- DMH Memo on Referral and Client Recruitment Practices
- Guidelines for Evaluating Human Services Degrees
- Guidelines for Implementing Core Rules
- How to Become an Endorsed Provider
- How to File a Wage Complaint
- Insurance Certificate Sample
- Licensed Facility Rule Waiver Request Protocol
- Residential Services Letter of Support Protocol
- Provider Emergency Numbers
- Provider Orientation Schedule
- Provider Training Schedule
- Quality, Research and Development Department Orientation
- Request for Recoupment 2005
- Therapeutic Leave for Medicaid Clients
- Verifying Foreign Degrees
Provider Manuals
Quality Management
- Online Provider Training Registration (faxes no longer accepted)
- DHHS Incident and Death Report (Form QM02)
- DHHS Restrictive Intervention Details Report (Form QM04)
- FAQs About NC-TOPPS
- Incident Reporting-QM02 and QM11 Guidelines
- IRIS Technical Manual
- NC-TOPPS Enrollment Instructions FY09
- Provider Quarterly Incidents Report (Form QM11)
- QM Plan Instructions
Service Management
Initial Screening and Registration
Opening Paperwork
Ongoing Authorization for IPRS
Current IPRS Benefit Plan
PCP Review of Medicaid and Non-Medicaid
Discharge/Transfer of Consumers
Reports
Memos
Initial Screening and Registration
- Consumer Missed Appointment Follow Up Form
- Registration Management Memo-Process
- UM Changes - Introductory PCP
Opening Paperwork
- CareLink
- CareLink Users Manual (for IPRS requests only)
- Fee For Service Plan
- LME Consumer Admission and Discharge Form
- Start Dates For IPRS Service Authorizations
- UM Fax Cover Sheet
Ongoing Authorization for IPRS
- 6-Month Provider Reauthorization Aggregate Spreadsheet
- Hours to Units Conversion Table
- IRPS Codes for LME Authorization Request Form
Current IPRS Benefit Plan
PCP Review of Medicaid and Non-Medicaid
Discharge/Transfer of Consumers
Reports
Memos
- Authorization of Medicaid Services June 1, 2006
- Community Support Changes
- Community Support High-Cost Review Announcement
- Developmental Therapies and Personal Assistance
- Medicaid DMH TCM Residential Treatment
- Medicaid Transition to Value Options
- Service Authorization Update
- The Durham Center Clinical Review Plan
- UM Authorization Update 8/28/06
Housing
Housing Triage is conducted on the first and third Tuesdays of each month. To be considered, ILI General Application, ILI One-Time Emergency Assitance Request, and Landlord Property Information forms must be submitted by noon on the preceeding Monday.
- Durham Housing Resource List
- ILI Fact Sheet
- ILI Flow Chart
- ILI Housing General Application
- ILI One-Time Emergency Assistance Request
- ILI Submittal Checklist
- Landlord Property Information
- Rapid Response Referral Form
System of Care
Child Mental Health
Adult Mental Health
Substance Abuse
Developmental Disabilities
Child Mental Health (Care Review)
- Care Review Contract with families
- Care Review Core Values
- Care Review Levels of Care
- Care Review Priority Populations
- Child and Transitional Care Review Referral Form and Instructions
- Child Care Room and Board Letter-Families
- Child Care Room and Board Letter-Providers
- Care Review Unified Plan
- Out-of-Home Placements Policies and Procedures
- State Child/Adolescent Discharge Plan
Child Mental Health (Flex Funds)
Child Mental Health (PRTF/Whitaker)
Child Mental Health (Working with Durham Public Schools)
- Community Support in Schools Procedures
- Criminal Background Check
- Memorandum of Understanding for CSS Workers
- School Administrator Agreement Form
- Standards for CSS
Adult Mental Health
- Adult Care Review Referral Form and Instructions
- Person-Centered Planning Tool
- What to Expect at Care Review (for consumers)
Substance Abuse
- The Durham Center Substance Abuse Services
- Adult Substance Abuse Services
- SA Plan
- SA Training – Getting Started (PowerPoint)
Developmental Disabilities
- Brain Injury Association of NC Resource Book
- DD Services Prioritization Tool
- NC SNAP Examiner Training Registration Form
- NC SNAP Examiner Training Schedule 2010
- NC SNAP Instructions
- NC Traumatic Brain Injury Resources
- NC SNAP Supplemental Information Coversheet
- NC START Access FAQs
- NC START Brochure
- NC START Items Needed for Intake
- NC START Referral and Screening Form
- Quality Elements for DD Services
- Supports Intensity Scale
Publications
The Durham Center Operations Manual
The Durham Center Finance Billing Manual
Notice of Privacy Practices (English)
Aviso de Normas de Privacidad (Espanol)
Mental Health Informational Publication
Developmental Disabilities Informational Publication
Alcohol Awareness Month Informational Publication
Recovery Month Informational Publication
Other Resources
State/Local:
- 10-Year Results Plan to End Homelessness in Durham – www.endhomelessnessindurham.org
- Action for Children-NC – www.ncchild.org
- Alcohol/Drug Council of NC – www.alcoholdrughelp.org
- The Arc of NC – www.arcnc.org
- Autism Society of NC – www.autismsociety-nc.org
- Brain Injury Association of NC - www.bianc.net
- Disability Rights North Carolina – www.gacpd.com
- Durham County Government - www.co.durham.nc.us
- Durham Health Innovations - www.dtmi.duke.edu/dccr/dhi
- Durham Mobile Crisis Team - access a flyer
- Durham Network of Care – www.durhamnetworkofcare.org
- Durham System of Care – www.durhamsystemofcare.org
- Family Support Network of NC – www.fsnnc.org
- National Alliance for the Mentally Ill-NC (NAMI-NC) – www.naminc.org
- North Carolina Area Health Education Centers (AHEC) Program – www.ncahec.net
- NC Collaborative for Children, Youth and Families - www.nccollaborative.org
- NC Council of Community Programs – www.nc-council.org
- NC Council on Developmental Disabilities – www.nc-ddc.org
- NC Department of Health and Human Services – www.ncdhhs.gov
- NC Division of Health Service Regulation - www.ncdhhs.gov/dhsr
- NC Division of Medical Assistance (North Carolina's Medicaid program) – www.ncdhhs.gov/dma
- NC Division of Mental Health, Developmental Disabilities, and Substance Abuse Services – www.ncdhhs.gov/mhddsas
- NC Division of MH/DD/SA Services Consumer Handbook - English or Spanish
- NC Division of MH/DD/SA Services Traumatic Brain Injury Website - www.dhhs.state.nc.us/mhddsas/tbi/index.htm
- NC Evidence-Based Practices Center – www.ncebpcenter.org
- NC Exceptional Children's Assistance Center – www.ecac-parentcenter.org
- Value Options – www.valueoptions.com
Federal:
- Association for Persons in Supported Employment – www.apse.org
- Centers for Medicare and Medicaid Services (CMS) – (provider side only) www.cms.hhs.gov
- National Alliance on Mental Illness (NAMI) – www.nami.org
- National Center on Secondary Education and Transition - www.ncset.org
- National Institute of Mental Health (NIMH) – www.nimh.nih.gov
- National Suicide Prevention Lifeline - www.suicidepreventionlifeline.org
- Substance Abuse & Mental Health Services Administration (SAMHSA) – www.samhsa.gov
Other Resources
State/Local:
- 10-Year Results Plan to End Homelessness in Durham – www.endhomelessnessindurham.org
- Action for Children-NC – www.ncchild.org
- Alcohol/Drug Council of NC – www.alcoholdrughelp.org
- The Arc of NC – www.arcnc.org
- Autism Society of NC – www.autismsociety-nc.org
- Disability Rights North Carolina – www.gacpd.com
- Durham County Government - www.co.durham.nc.us
- Durham Health Innovations - www.dtmi.duke.edu/dccr/dhi
- Durham Mobile Crisis Team - access a flyer
- Durham Network of Care – www.durhamnetworkofcare.org
- Durham System of Care – www.durhamsystemofcare.org
- Family Support Network of NC – www.fsnnc.org
- First in Families of North Carolina - www.fifnc.org
- National Alliance for the Mentally Ill-NC (NAMI-NC) – www.naminc.org
- North Carolina Area Health Education Centers (AHEC) Program – www.ncahec.net
- NC Collaborative for Children, Youth and Families - www.nccollaborative.org
- NC Council of Community Programs – www.nc-council.org
- NC Council on Developmental Disabilities – www.nc-ddc.org
- NC Department of Health and Human Services – www.ncdhhs.gov
- NC Division of Medical Assistance (North Carolina's Medicaid program) – www.ncdhhs.gov/dma
- NC Division of Mental Health, Developmental Disabilities, and Substance Abuse Services – www.ncdhhs.gov/mhddsas
- NC Division of MH/DD/SA Services Consumer Handbook - English or Spanish
- NC Evidence-Based Practices Center – www.ncebpcenter.org
- NC Exceptional Children's Assistance Center – www.ecac-parentcenter.org
Federal:
- Association for Persons in Supported Employment – www.apse.org
- National Alliance on Mental Illness (NAMI) – www.nami.org
- National Center on Secondary Education and Transition - www.ncset.org
- National Institute of Mental Health (NIMH) – www.nimh.nih.gov
- National Suicide Prevention Lifeline - www.suicidepreventionlifeline.org
- Substance Abuse & Mental Health Services Administration (SAMHSA) – www.samhsa.gov
CFAC
Durham’s Consumer and Family Advisory Committee was formed as an advisory committee to The Durham Center as part of the State’s mental health reform. Its members are individuals who directly experience mental health, developmental disability and/or substance abuse issues or who have family members who do.
CFAC works to identify gaps in services and to offer suggestions for long-term organizational planning and reviews and approves certain operating documents produced by The Durham Center.
About Durham CFAC:
- It has identified housing, employment and reduction of stigma as three important areas for our community. The group addresses these issues and others through committee work.
- It helps educate elected officials and the broad public on issues related to the work of The Durham Center.
- It meets monthly on the first Monday of the month from 5:30-7:15pm. Meetings are usually held at TROSA at 1820 James Street, Durham, and are open to all consumers and family members.
- A stipend is offered for member attendance at meetings.
For more information or to apply for membership, you may email Durham CFAC.
Archived Meeting Minutes
Access the State CFAC website.
Calendar
View a Durham System of Care Training Schedule
View a Narcotics Anonymous Schedule
June
Community Collaborative Leadership Roundtable
DPS Building (Morris Street)
June 3, 8:30am
Area Board Finance Committee
The Durham Center
June 3, 3:00pm
Area Board Meeting
The Durham Center
June 3, 4:00pm
CFAC Meeting
TROSA (1820 James Street)
June 7, 5:30pm
Prevention of Sexual Abuse Workshop
The Durham Center
June 10, 9:00am
Area Board Executive Committee
The Durham Center
June 15, Noon
Area Board Quality Management Committee
The Durham Center
June 17, 4:00pm
Community Collaborative Leadership Roundtable
The Durham Center
June 24, 8:30am
Durham Community Collaborative
The Durham Center
June 24, 10:00am
July
CFAC Meeting
TROSA (1820 James Street)
July 12, 5:30pm
Area Board Quality Management Committee
The Durham Center
July 15, 4:00pm
Area Board Executive Committee
The Durham Center
July 20, Noon
Community Collaborative Leadership Roundtable
The Durham Center
July 22, 8:30am
Durham Community Collaborative
The Durham Center
July 22, 10:00am
Area Board Human Rights Committee
The Durham Center
July 27, 4:00pm
August
CFAC Meeting
TROSA (1820 James Street)
August 2, 5:30pm
Area Board Finance Committee
The Durham Center
August 5, 3:00pm
Area Board Meeting
The Durham Center
August 5, 4:00pm
Area Board Executive Committee
The Durham Center
August 17, Noon
Area Board Quality Management Committee
The Durham Center
August 19, 4:00pm
Community Collaborative Leadership Roundtable
The Durham Center
August 26, 8:30am
Durham Community Collaborative
The Durham Center
August 26, 10:00am
Publications
Notice of Privacy Practices (English)
Aviso de Normas de Privacidad (Espanol)
Mental Health Informational Publication
Developmental Disabilities Informational Publication
Alcohol Awareness Month Informational Publication
Recovery Month Informational Publication
Services Handbook
Consumer Rights
When you request or receive services, your rights are protected by North Carolina law. The Customer Services Department at The Durham Center can provide information about rights to people seeking or receiving services.
 Client Rights Handbook |
You have the right to:
|
Paying for Services
If you are connected to a provider, you will discuss payment arrangements for services. You will need to provide insurance information and proof of your income. Some services are covered by insurance and you will not be billed for those, except for any co-payments your insurance requires. If you do not have insurance you will be billed for services on a sliding-fee scale based on your income.
If you need help understanding and/or applying for financial assistance, such as Food Stamps, Medicaid or Supplemental Security Income, your provider will help connect you to the right people and support you in the application process through your Child and Family or Support Team.
Housing
Housing is a critical part of the comprehensive System of Care approach utilized by The Durham Center. For an individual without secure housing, it can be difficult to focus on and succeed in the other parts of a treatment plan.
The Durham Center’s Independent Living Initiative is a referral-based program that provides short-term rental assistance for people with severe and persistent mental illness and persistent mental illness, a developmental disability or a substance abuse issue. The program’s goal is to increase the self-sufficiency of its participants.
This rental assistance includes:
- Monthly rental subsidies for a period of 3-6 months depending on the type of illness
- Housing startup funds to help cover one-time expenses including security and utility deposits, moving expenses and purchase of furniture
- Emergency assistance funds on a one-time basis to help with unexpected emergencies.
If you are interested in participating in this program, please talk with your provider, who has access to the proper forms and will know how to help you through the process.
Evidence-Based Practices
The Durham Center promotes the use of evidence-based practices by its contracted providers. These practices have been consistently shown in several research studies to assist consumers in achieving their desired goals of health and wellness.
Evidence-based practices provided by The Durham Center include:
Assertive Community Treatment (ACT)
Integrated Dual-Disorder Treatment (IDDT)
Family Psychoeducation
Wellness Management and Recovery (WMR)
Supported Employment
Housing
Multi-Systemic Therapy (MST)
Intensive In-Home Therapy
Assertive Community Treatment (ACT) is a comprehensive community-based model for delivering treatment, support and rehabilitation services for adults with severe and persistent mental illness. A team of professionals provides the specific mix of services needed by a consumer 24/7 for as long as they are needed. Rather than teaching skills or providing services in clinical settings and expecting them to be generalized to "real-life" situations, services are provided in the settings and context where problems arise and support or skills are needed.
Integrated Dual-Disorder Treatment (IDDT) improves the quality of life for persons with dual disorders by integrating substance abuse services with mental health services. It combines pharmacological, psychological, educational and social interventions to address the needs of consumers and their families, promoting consumer and family involvement in service delivery.
Family Psychoeducation works in partnership with families of individuals with schizophrenia and related disorders to help the individual and family members develop coping skills for handling the problems posed by these illnesses. Over a period of at least nine months, family psychoeducation teaches crisis intervention and problem solving accompanied by skills training, ongoing guidance about the management of mental illness and emotional support for family members.
Wellness Management and Recovery (WMR) is a broad set of strategies designed to help individuals with serious mental illness collaborate with professionals, reduce their susceptibility to the illness, and cope effectively with their symptoms. Recovery occurs when people with mental illness discover – or rediscover – their abilities to pursue personal goals and develop a sense of identity that allows them to grow beyond their mental illness.
Supported Employment helps people with disabilities participate in the labor market in jobs they prefer with the level of professional help they need, typically providing individual placements in competitive employment paying at least minimum wage without requiring extended pre-vocational training. These jobs promote social integration, productivity and maximum use of the worker’s skills and abilities.
Housing for individuals with disabilities should respond to their right to live in communities of their choosing and to be fully included with non-disabled people. They should be empowered to live in accessible, affordable housing and individualized supports and adaptations should be of their choosing and under their control. Today large congregate facilities are considered unnecessary and inappropriate regardless of the type or severity of the disability.
Multi-Systemic Therapy (MST) is considered an evidence-based practice in child mental health and is designed to enhance the skills of youth and their families who have anti-social or aggressive/violent behaviors or delinquency issues. These children are often involved with the juvenile justice system. MST provides an intensive model of treatment based on empirical data and evidence-based interventions that target specific behaviors with individualized in-home behavioral interventions.
Intensive In-Home Therapy allows for high levels of services for children and youth exhibiting anti-social, aggressive/violent or other inappropriate behaviors resulting in a risk for out-of-home placement. It utilizes a team approach which includes families to provide counseling, self-help and living skills training, and linkage to community services, as well as parenting skills training. It is proven to diffuse current crises, to decrease the likelihood of reoccurrence and to dramatically reduce the chance of out-of-home placement.
Person-Centered Planning
The Durham Center supports individuals with mental illness in their recovery process as a means to achieve their personal goals, and we recognize that recovery is a unique and personal process that involves changing attitudes, values, feelings, goals, skills, and roles in order to live a satisfying, hopeful and contributing life.
Providers who work with The Durham Center can explain how a Person-Centered or Family-Centered Plan might assist you in meeting your goals, and you and your provider will create this plan together. For children up to age 19 who have emotional disturbances and need services from other agencies as well as mental health services, your child and family will have the opportunity to identify people that can join you as part of a Child and Family Team. The Team will help coordinate the services and supports needed to implement your Plan and meet the goals of your child and family.
If you are an adult, you can identify people to help you work through a Support Team to coordinate the services and supports needed to implement your Plan.
Our Personal Life Planning Kit can help individuals and families who need multiple services and supports identify and describe what they want and need to meet their own goals and priorities.
What We Offer
We offer mental health, developmental disability and substance abuse services to children and adults in Durham County through a large network of private providers. These services include:
Services marked with an asterisk (*) are considered Best or Evidence-Based Practices, meaning that significant research has shown them to be effective.
Assertive Community Treatment* A program for adults with severe mental illness who work with a team of professionals to achieve their goals
Clubhouse A place for adults with mental illness and substance use issues to receive support, learn new skills and be encouraged to reach their goals
Cognitive Behavioral Therapy* A form of psychotherapy that emphasizes the important role of thinking in how we feel and what we do
Community Support* The process of working with adults or children and their families to develop a plan and to coordinate services and supports to help them to reach their life goals
Crisis Stabilization and Crisis Residential Offered at Durham Center Access, an alternative to a hospital where individuals in crisis can go to receive help; the goal is for individuals to return home as quickly as possible
Evaluation and Testing Collecting of information about an adult’s or a child’s and family’s life, strengths, needs and abilities in order to better develop a plan of services and supports
Housing and Residential Services* Once you are receiving services, your provider can help you decide which residential supports you will need to achieve your goals; this can include various kinds of assistance, like rent subsidies and help with start-up expenses, to help ensure safe, stable housing (visit Housing Services to learn more.)
General Information The Durham Center has a Customer Services Department which can provide information and address any complaint you may have about your services.
Integrated Dual-Diagnosis Treatment* Improves the quality of life for persons with dual disorders by integrating substance abuse services with mental health services, combining medicines with psychological, educational and social interventions to address the needs of consumers and their families
Intensive In-Home Services* A team and family approach to provide intensive services for children who have serious emotional disturbances, complex family challenges or serious
behavioral problems likely to result in out-of-home placement
Medication Management Evaluation of medication options by an approved provider to determine which medicine is best, how it should be taken and whether it is working
Multi-Systemic Therapy* A team and family-based intervention designed to enhance the skills of youth and their families who have anti-social, aggressive/violent behaviors or delinquency issues, including involvement with the juvenile justice system
Outpatient Therapy (individual, family, group)* Professionals teach new skills or ways to cope with problems
Peer Run Drop-in Center* A place, like the Triangle Empowerment Center, where individuals with mental illness can go to relax, participate in meaningful activity and socialize in a safe environment
Rapid Response Homes A safe and therapeutic short-term residential option for children dealing with serious behavioral or emotional disturbances or family crises
Respite Care* Care for an individual with a disability in the home or other safe place so the family or loved ones can take a “break” from their caregiving responsibilities
Substance Abuse Detoxification A monitored process involving abstinence to clear the drug from the body, accompanied by support during the physical and psychological changes that result
Substance Abuse Intensive Outpatient Treatment* A program that provides the patient multiple sessions per week to learn new behaviors, to participate in self-help groups and to practice relapse prevention strategies
Substance Abuse Residential Services Provide structured, communal living (such as halfway houses) serving as step-down or transition from more restrictive environments
Supported Employment* Helps people with disabilities participate in the labor market in jobs they prefer with the level of professional help they need
Wellness Management and Recovery* Helps individuals with serious mental illness collaborate with professionals, reduce their susceptibility to the illness, cope effectively with their symptoms and grow beyond their mental illness
Area Board
The Area Board is the governing body of The Durham Center. It engages in comprehensive planning, budgeting and approval of all budget amendments and oversees the provision and monitoring of community-based mental health, developmental disabilities and substance abuse services for eligible Durham County citizens.
The Area Board meets on the first Thursday of every month at 4:00pm at The Durham Center. Visit our directions page.
Current Members of the Area Board
Earl Phillips, Chair
Karen Crumbliss, Vice-Chair
John Barry
Nancy S. Henley, M.D.
Monique Hosley Hyman
Betsy MacMichael
Commissioner Michael Page
George Quick
Amelia Thorpe
Lascal Webley Jr.
Rev. Melvin Whitley
Doug Wright
Area Board Committee Meetings (all open to the public)
Executive Committee
Third Tuesday of every month, 12:00pm
501 Willard Street
Finance Committee
First Thursday of every month, 3:00pm
501 Willard Street
Human Rights Committee
Last Tuesday of every other month, 4:00pm
501 Willard Street
Quality Management Committee
Third Thursday of every month, 4:00pm
501 Willard Street
Agenda for upcoming meeting
Archived meeting minutes and Board Reports
Earl Phillips
Area Board Chair
Getting Started
Durham Center Access is the gateway to all of the local mental health, developmental disability and substance abuse services managed by The Durham Center.
If you or a family member needs help for a mental health, developmental disability or substance abuse issue you can call Durham Center Access at 919-560-7100 24 hours a day, 7 days a week. Walk-in crisis help is also available for emergency situations 24 hours a day at 309 Crutchfield Street, near Durham Regional Hospital in Durham.
Durham System of Care has developed a Life Planning Kit to help you identify your needs. If you have completed one and wish to share that information, please bring it with you. This should decrease the number of questions you have to answer. To learn more about the Life Planning Kit you can visit www.durhamsystemofcare.org or call 919-560-3706.
When you call you can receive information or a referral to an appropriate provider. Based on the information that you provide, DCA will give you information on providers that may be able to help you meet your needs. Once you select a provider, they will help you connect to that provider for further assessment or help you get immediate assistance in an emergency situation.
Departments
Administration
Oversees all organizational program activity, ensuring continuity of services and developing community partnerships. The communications component within Administration handles media and public relations and other internal and external communications functions.
Contracts Management/Provider Relations
Develops and monitors contracts that support quality care for consumers according to County, State and Federal regulations.
Customer Service
Creates, promotes and sustains an organizational focus on the needs of internal and external customers and consumers with an eye on improving quality of treatment and efficiency of services.
Finance
Provides strong financial accountability relating to budgeting, billing, auditing and financial analysis of revenue and expenditures.
Quality, Research & Development and Information Technology
Develops and implements a quality management system including data management and reporting that is integrated philosophically throughout the organization to ensures a quality experience for each consumer.
System of Care
Oversees a comprehensive spectrum of mental health and other services and supports to form a coordinated network of care in the community for adults and children.
Care Management
Ensures that services are medically necessary and that client services are delivered based on clinical standards according to State and Federal guidelines.
Who We Are
The Durham Center manages mental health, developmental disability and substance abuse services in Durham County. Although we do not actually provide services, our job is to ensure that local citizens who seek help receive the quality services and supports they are eligible for to help them achieve their goals and live as independently as possible. These services are delivered by a network of private providers who contract with The Durham Center.
Services that respect and support you:
They build on your strengths, promote your recovery, respect your culture, are flexible to respond to your unique and changing needs.
Services that respond to real life needs:
An array of community services provided by your choice of provider, and active connections to housing, social support, legal assistance and other everyday needs.
Services that are effective:
Based in research about what works and measured by best-practice quality standards.
Services that are linked and coordinated:
Using teamwork to help connect your services and supports, providing a “no wrong door” approach so you can get the services and supports you need from multiple community agencies.
The Durham Center has been awarded a CARF Three-Year Accreditation for its Services Management Network.
Ellen Holliman
Area Director
The Durham Center
FAQs [English/Español]
English
Q. What is The Durham Center?
A. The Durham Center is the Local Management Entity (LME) for Durham County. It manages a network of private providers who supply care for Durham County citizens with mental illness, developmental disability and substance abuse diagnoses who have limited or no ability to pay for services.
Q. What is Durham Center Access?
A. Durham Center Access (DCA) is the gateway to all of the local mental health, developmental disability and substance abuse services managed by The Durham Center. You can call Durham Center Access at 800-510-9132 or 919-560-7100 24 hours a day, 7 days a week. Walk-in crisis help is also available for emergency situations 24 hours a day at 309 Crutchfield Street, near Durham Regional Hospital.
Q. What is Durham System of Care?
A. System of Care is an integrated network of community services and resources supported by a partnership between families, professionals and the community in all aspects of service planning and delivery. The goal of System of Care is to establish a seamless array of comprehensive, flexible and effective supports for individuals and families to make the Durham community a better place to live for all.
Q. What number should I call for general information about The Durham Center?
A. (919) 560-7200
Q. How do I get help for myself or someone else?
A. Call Durham Center Access at 800-510-9132 or 919-560-7100 24 hours a day, 7 days a week. Based on the information provided, DCA will give a referral to an agency contracted with The Durham Center for further assessment or will provide immediate assistance in an emergency situation.
Q. How can I file an anonymous complaint?
A. The Durham Center has a Customer Services Department that you can call or visit when you have a question or complaint or want to provide some positive feedback. You can reach Customer Services at (919) 560-7200 or visit our offices at 501 Willard Street in Durham. We are open Monday through Friday from 8:30am to 5:00pm.
Q. Where can I get contact information for staff of The Durham Center?
A. You can access a general staff list by clicking on the Contact Us button on the website. You can also access a guide to the right person to contact based on your particular need.
Q. What are good sources of general information about mental illness?
A. Resources include the National Alliance on Mental Illness (www.nami.org) and the state affiliate of that organization (www.naminc.org). Click Other Resources for more information.
Q. What are good sources of general information about developmental disability?
A. Resources include the NC Council on Developmental Disabilities (www.nc-ddc.org) and The Arc of NC (www.arcnc.org). Click Other Resources for more information.
Q. What are good sources of general information about substance abuse/dependence?
A. Resources include the Substance Abuse & Mental Health Services Administration (www.samhsa.gov) and Alcohol/Drug Council of NC (www.alcoholdrughelp.org). Click Other Resources for more information.
Q. What are evidence-based practices?
A. Evidence-based practices are treatments that have been consistently shown in several research studies to assist consumers in achieving their desired goals of health and wellness. The Durham Center focuses on the implementation of these services.
Q. How do you determine what services I need?
A. When you call Durham Center Access, a brief telephone interview will begin to determine which services will most likely to be helpful to you. Then you may be referred to your choice of provider for a formal assessment. A good assessment is the beginning of a good plan for treatment. Based on the information gathered during the assessment, your provider will work with you to make decisions about your treatment needs.
Q. How do you determine what services I am eligible for?
A. Eligibility for services is based on the funding sources available to pay for a service. All basic services and most specialty services are available to individuals with Medicaid coverage or Health Choice for children, and also to those without any insurance. Some specialty services may not be available depending on your coverage. In those cases, we will work with providers to come up with alternatives which will be helpful in your recovery.
Q. What if I don’t have health insurance?
A. When you call Durham Center Access, the representative you talk with can help determine if you are eligible for a variety of publicly-funded services.
Q. How can I learn about and compare local providers?
A. Click the “Provider Search” button on the website to search for providers using your choice of search criteria. The results of your search will provide valuable information which will be useful in comparing providers.
Q. How do I know which provider is best for me?
A. Durham Center Access may refer you to a choice of providers appropriate for your situation. You can compare them using the searchable database by clicking the “Provider Search” button on the website. Also, you can access a booklet that provides tips for choosing a provider. Click Obtaining Services Handbook to view the booklet.
Q. What is a QP, a PP and an AP?
A. “QP” stands for Qualified Professional, “PP” for Paraprofessional, and “AP” for Associate Professional. These designations are determined by the amount of education and supervised training an individual has received.
Q. What are Person-Centered and Family-Centered Planning?
A. Treatment planning that supports individuals with mental illness and their families in their recovery process as a means to achieve their personal goals. It recognizes that recovery is a unique and personal process that involves changing attitudes, values, feelings, goals, skills and roles to live a satisfying, hopeful and contributing life. Providers who work with The Durham Center can explain how a Person-Centered or Family-Centered Plan might assist you in meeting your goals, and you and your provider will create this plan together.
Q. What are Child and Family Teams?
A. Child and Family Teams (for children up to age 19) are made up of healthcare professionals as well as family members, friends, advocates and other people important to the child and family they support. They pool their knowledge and resources to help coordinate the services and supports needed to implement the Family-Centered Plan.
Q. What is Care Review?
A. Care Review is an inter-agency, community-based process that helps adults as well as Child and Family Teams plan services and supports with the adults or the children and families they serve. Care Review can include brainstorming creative best-practice treatment options, ensuring that current services are a good fit, and working to break through barriers that may be keeping the adult or the child and family from reaching their goals.
Q. What are clubhouses and where are they located?
A. Clubhouses are places for adults with mental illness and substance use issues to receive support, learn new skills and be encouraged to reach their goals. In Durham, Wellness City (401 East Lakewood Avenue) is a clubhouse for adults with mental illnesses. A substance abuse clubhouse is located at 307 Corporation Street.
Q. Will The Durham Center come to my church/youth group/community/school to educate us about mental health, developmental disabilities and substance abuse issues?
A. The Durham Center receives many requests for presentations but unfortunately, staff resources for this purpose are limited. To determine availability you may call (919) 560-7256 or email .(JavaScript must be enabled to view this email address).
Q. What is Durham’s Consumer and Family Advisory Committee (CFAC)?
A. CFAC is an advisory committee to The Durham Center that points out gaps in services, offers suggestions for long-term planning, and reviews certain organizational documents. Members are individuals who experience or have family members who experience mental health, developmental disability and/or substance abuse issues.
Q. How can I join CFAC?
A. If you experience or have family members who experience mental health, developmental disability and/or substance abuse issues, email .(JavaScript must be enabled to view this email address) or click CFAC for more information.
Español
Preguntas más frecuentes – ciudadanos hispanos
P. ¿Qué es el Centro Durham?
R. El Centro Durham es la Entidad de Gerencia Local (LME) para el condado de Durham. Maneja una red de proveedores privados que pueden proporcionar cuidados a los ciudadanos de Durham County con enfermedades mentales, discapacidades de desarrollo y diagnósticos de abuso de sustancias o drogadicción, que tienen una capacidad limitada, o una falta de capacidad para pagar por los servicios.
P. ¿Cuál es el Acceso de Durham Center?
R. El Acceso del Centro Durham (DCA) Es la puerta de entrada para todos los servicios de salud mental local, discapacidad de desarrollo y servicios de abuso de sustancias dirigidos por el Centro Durham. Puede llamar al Acceso de Durham Center al 800-510-9132 ó 919-560-7100 24 horas al día, 7 días a la semana. También hay ayuda de crisis disponibles para aquellos que tengan situaciones de emergencia, 24 horas al día en 309 Crutchfield Street, en el campus del Durham Regional Hospital.
P. ¿Pueden hablarme en español en el Durham Center y en el Acceso a Durham Center?
R. Sí, pueden. Cuando usted llame será puesto en espera por un momento mientras un traductor se une a la conversación.
P. ¿Cómo puedo encontrar a un proveedor que hable español?
R. Cuando usted llama al Acceso al Durham Center, el representante con el que hable le dirá acerca de los proveedores de servicios que hablan español que son apropiados para su situación.
P. ¿Qué es el Sistema de Cuidados de Durham Center?
R. El sistema de cuidados es una red integrada de nuestros servicios comunitarios y recursos apoyado por una asociación entre familias, profesionales y la comunidad en todos los aspectos de la planeación y entrega de servicios. El objetivo del Sistema de Cuidados es establecer un sistema sin fisuras de apoyo extensos, flexibles y efectivos para individuos y sus familias que hacen que la comunidad de Durham sea un sitio mejor para vivir para todos.
P. ¿A qué número debo llamar para obtener información general acerca del Centro Durham?
R. (919) 560-7200
P. ¿Cómo obtengo ayuda para mí o para alguien más?
R. Llame al Acceso al Durham Center al 800-510-9132 o 919-560-7100 24 horas al día, 7 días a la semana. Basándonos en la información que nos proporcione, el DCA le dará una referencia para una agencia contratada por el Durham Center para hacer más valoraciones o para proporcionarle asistencia inmediata en una situación de emergencia.
P. ¿Cómo puedo presentar una queja anónima?
R. El Centro Durham tiene un Departamento de Servicios al Cliente al que puede llamar o visitar cuando tenga una pregunta o una queja y quiera proporcionar sugerencias positivas. Puede llamar al Servicio de Atención al Cliente al (919) 560-7200 o visitar nuestras oficinas en el 501 Willard Street en Durham. Estamos abiertos de lunes a viernes de 8:30am a 5:00pm.
P. ¿Dónde puedo obtener información de contacto para el personal del Durham Center?
R. Puede obtener acceso a una lista general del personal haciendo clic en el botón de Contáctenos en nuestra página Web. También puede acceder a una guía para encontrar a la persona adecuada, basándose en su necesidad particular.
P. ¿Cuáles son buenas fuentes de información general acerca de enfermedades mentales?
R. Los recursos incluyen la Alianza Nacional para Enfermedades mentales (www.nami.org) y la afiliada estatal de esa organización (www.naminc.org). Haga clic en Otros Recursos para obtener más información.
P. ¿Cuáles son buenas fuentes de información general acerca de las discapacidades en el desarrollo?
R. Los recursos incluyen en Consejo de NC en Discapacidades del Desarrollo (www.nc-ddc.org) y el Arc de NC (www.arcnc.org). Haga clic en Otros Recursos para más información.
P. ¿Cuáles son buenas fuentes de información general acerca del abuso/dependencia de sustancias?
R. Los recursos incluyen la Administración de Servicios para Abuso de Sustancias y Salud Mental (www.samhsa.gov) y el Consejo de Alcohol y Drogas de NC (www.alcoholdrughelp.org). Haga clic en Otros Recursos para obtener más información.
P. ¿Qué son prácticas basadas en la evidencia?
R. Las prácticas basadas en la evidencia son tratamientos para los que se ha mostrado de forma consistente, en varios estudios de investigación, que ayudan al cliente a alcanzar los objetivos de salud y bienestar deseados. El Centro Durham se enfoca en la implementación de estos servicios.
P. ¿Cómo determina usted qué servicios necesito?
R. Cuando usted llama al Acceso al Durham Center, una breve entrevista telefónica le ayuda a determinar qué servicios son los que probablemente le sean más útiles a usted. Luego se le puede dar una referencia de las opciones que tiene de proveedores para una evaluación formal. Una buena evaluación es el comienzo de un buen plan de tratamiento. Basándose en la información reunida durante esta evaluación, su proveedor trabajará con usted para tomar decisiones acerca de las necesidades de tratamiento.
P. ¿Cómo determinan ustedes para qué servicios soy elegible?
R. La elegibilidad a los servicios está basada en las fuentes de financiación disponibles para pagar por un servicio. Todos los servicios básicos y los servicios más especializados están disponibles para individuos con cobertura de Medicaid o con Health Choice para niños y también para aquellos que no tienen ningún seguro médico. Algunos servicios especializados pueden no estar disponibles, dependiendo de su cobertura. En esos casos, trabajaremos con los proveedores para buscar alternativas que le puedan ayudar en su recuperación.
P. ¿Qué puede ocurrir si no tengo seguro de salud?
R. Cuando usted llama al Acceso al Centro Durham, el representante con el que habla le puede ayudar a determinar si es usted elegible para una serie de servicios que reciben fondos públicos.
P. ¿Cómo puedo conocer y comparar a los proveedores locales?
R. Haga clic en el botón de “Búsqueda de proveedores” o en la página Web para buscar proveedores utilizando el criterio de búsqueda de su elección. Los resultados de su búsqueda le proporcionarán información valiosa que será útil para comparar a los proveedores.
P. ¿Cómo puedo saber qué proveedor es mejor para mí?
R. El Acceso al Durham Center puede referirle a una serie de opciones de proveedores apropiados para su situación. Puede compararlos usando la base de datos de búsqueda haciendo clic en el botón de “Búsqueda de proveedor” en al página Web. También puede acceder al cuaderno que proporciona consejos para escoger un proveedor haciendo clic aquí .
P. ¿Qué es un QP, un PP y un AP?
R. “QP” son las siglas de Qualified Professional o profesional cualificado, “PP” significa Paraprofesional y “AP” Associate Professional o profesional asociado. Estas designaciones están determinadas por la cantidad de educación y entrenamiento supervisado que un individuo ha recibido.
P. ¿Qué es planeación centrada en la persona y planeación centrada en la familia?
R. Planeación de tratamiento que soporta individuos con enfermedades mentales y a sus familias en el proceso de recuperación como medio de alcanzar sus objetivos personales. Reconoce que la recuperación es un proceso único y personal que envuelve un cambio de actitudes, valores, sentimientos, objetivos, habilidades y roles para vivir una vida satisfactoria, esperanzadora y que contribuya. Los proveedores que trabajan en el Durham Center, pueden explicar cómo plan centrado en la persona o un plan centrado en la familia puede ayudarle a cumplir con sus objetivos y usted y su proveedor pueden crear este plan juntos.
P. ¿Qué son los equipos de niños y familias?
R. Los equipos para niños y familias (para niños hasta la edad de 19 años) están hechos de profesionales del cuidado de la salud, así como de miembros de la familia, amigos, defensores y otras personas importantes para el niño y la familia a la que apoyan. Unen sus conocimientos y recursos para ayudar a coordinar los servicios y soportan la necesidad de implementar un plan centrado en la familia.
P. ¿Qué es Care Review?
R. La revisión de cuidados es un proceso basado en la comunidad de una inter-agencia que ayuda a los adultos, así como a los niños y a los equipos de niños y familias a planear servicios y apoya a los adultos de los niños y familias que sirven. La revisión del cuidado puede incluir opciones de tratamiento creativas de las mejores prácticas, que aseguran que los servicios que se dan sean los adecuados y que trabajan para romper las barreras que puedan estar impidiendo que el adulto o el niño y su familia, alcancen sus objetivos.
P. ¿Qué son los clubhouses y donde están localizados?
R. Los Clubhouses son lugares para adultos con enfermedades mentales y problemas de drogadicción en los que reciben apoyo, aprenden nuevas habilidades y son alentados a alcanzar sus objetivos. En Durham, Wellness City (401 East Lakewood Avenue) es un clubhouse para adultos con enfermedades mentales. Hay un clubhouse para drogadicción localizado en 307 Corporation Street.
P. ¿Vendrá el Centro Durham a mi iglesia/grupo de juventud/comunidad/escuela, para educarnos acerca de la salud mental, discapacidades del desarrollo y asuntos relacionados con el abuso de sustancias o drogadicción?
R. El Durham Center recibe muchas solicitudes para presentaciones, pero desafortunadamente, los recursos para el personal para este propósito, son limitados. Para determinar si están disponibles puede llamar al (919) 560-7256 o para enviar un correo electrónico haga clic .(JavaScript must be enabled to view this email address)
P. ¿Qué es el Comité de Asesoramiento a la Familia y al Consumidor de Durham (CFAC)?
R. CFAC es un comité de asesoramiento del Centro Durham que muestra vacíos en el desarrollo de servicios, ofrece sugerencias para la planeación a largo plazo y revisa ciertos documentos de la organización. Los miembros son individuos que experimentan, o tienen miembros de la familia que han experimentado, problemas de salud y problemas de discapacidad en el desarrollo y /o problemas de abuso de sustancias o drogadicción.
P. ¿Cómo puedo unirme a la CFAC?
R. Si usted experimenta, o tiene miembros de la familia que experimentan problemas de discapacidad en el desarrollo y/o abuso de sustancias o drogadicción, envíe un correo electrónico a .(JavaScript must be enabled to view this email address) o haga clic en CFAC para obtener más información.
FAQs
Q. What is The Durham Center?
A. The Durham Center is the Local Management Entity (LME) for Durham County. It manages a network of private providers who supply care for Durham County citizens with mental illness, developmental disability and substance abuse diagnoses who have limited or no ability to pay for services.
Q. What is Durham Center Access?
A. Durham Center Access (DCA) is the gateway to all of the local mental health, developmental disability and substance abuse services managed by The Durham Center. You can call Durham Center Access at 800-510-9132 or 919-560-7100 24 hours a day, 7 days a week. Walk-in crisis help is also available for emergency situations 24 hours a day at 309 Crutchfield Street, near Durham Regional Hospital.
Q. What is Durham System of Care?
A. System of Care is an integrated network of community services and resources supported by a partnership between families, professionals and the community in all aspects of service planning and delivery. The goal of System of Care is to establish a seamless array of comprehensive, flexible and effective supports for individuals and families to make the Durham community a better place to live for all.
Q. What number should I call for general information about The Durham Center?
A. (919) 560-7200
Q. How can my agency become enrolled with The Durham Center?
A. In general, The Durham Center selects providers through a Request for Proposal (RFP) process based on identified community needs for particular services. Other selection methods may also be used, including Requests for Information (RFIs) and Requests for Qualifications (RFQs). The Durham Center offers State and County contracts only to providers who take part in an official RFP/RFI/RFQ process. For complete information, contact (919) 560-7366 or .(JavaScript must be enabled to view this email address).
Q: I am interested in providing Medicaid Enhanced Services (i.e. Community Support Team, Intensive In-Home, Residential, CAP, etc.). Where can I find information and a checklist to confirm that I am in compliance with state/federal laws governing these types of services?
A: Information can be found on the NC Division of MH/DD/SA Services website.
Q. What should my agency know about becoming nationally accredited?
A. All Medicaid Enhanced Benefit Services providers must either be nationally accredited or meet the CARF Standards for unaccredited providers. These standards are available from The Durham Center’s Compliance Officer. Click for more information on becoming nationally accredited.
Q. Where do I find bulletins, forms and other documents?
A. These are accessed by clicking on the “Documents and Forms” button on the website and are organized by various sub-categories.
Q. What do I do if I have a billing question or issue?
A. Providers can contact their Billing Coordinator or the Finance Director at The Durham Center. For Medicaid related billing questions, provider can contact EDS Provider Services at 1-800-688-6696.
Q. How can I learn about housing resources available to my consumers in the community?
A. Click the “Housing” button on the website. For information about housing assistance, call (919) 560-7144 or .(JavaScript must be enabled to view this email address).
Q. How do I report an incident involving a consumer?
A. A DHHS Incident and Death Report Form QM02 must be completed and submitted to The Durham Center within 72 hours of learning of the incident. For further instructions on how to complete a report, visit Incident Reporting-QM02 and QM11 Guidelines.
Q. What reports do I need to submit to The Durham Center?
A. Please refer to the Operations Manual, Section V – Provider Documentation Submission Requirements.
Q. What needs to be included in a QM Plan?
A. The QM Plan meets NC DHHS requirements if it integrates Quality Assurance and Quality Improvement and includes all of the following:
-composition and activities of a quality assurance and quality improvement committee
-written quality assurance and quality improvement plan
-methods for monitoring and evaluating the quality and appropriateness of client care, including delineation of client outcomes and utilization of services
-professional or clinical supervision, including a requirement that staff who are not qualified professionals and provide direct client services shall be supervised by a qualified professional in that area of service
-strategies for improving client care
-review of staff qualifications and a determination made to grant treatment/habilitation privileges
-review of all fatalities of active clients who were being served in residential programs at the time of death
-adoption of standards that assure operational and programmatic performance meeting applicable standards of practice
-review of incidents and complaints
Q. What is NC-TOPPS?
A. The North Carolina Treatment Outcomes and Program Performance System measures the quality and impact of substance abuse and mental health services. Providers of services to adults and children six and older who receive publicly-funded services complete online surveys about each individual’s service needs and outcomes at the beginning, during and at the end of an episode of care. Data is used by State and local government agencies, provider agencies and consumers and their families in evaluating and improving the quality of care in North Carolina’s public service system. To learn more, visit NC-TOPPS. If you already use NC-TOPPS and are having difficulty, your solution might be available here.
Q. What is the Consumer Satisfaction Survey?
A. An annual survey conducted by providers each year on their adult and child consumers of mental health or substance abuse services. SAMHSA uses data from the survey to evaluate funding to states and in North Carolina, the survey provides data on satisfaction with services to stakeholders in organizations at the State and local levels and to consumers and their families. This data is useful for assessing and improving the quality of mental health and substance abuse services.
Q. Where can I get contact information for staff of The Durham Center?
A. You can access a general staff list by clicking on the Contact Us button on the website. You can also access a guide to the right person to contact based on your particular need.
Q. What are good sources of general information about mental illness?
A. Resources include the National Alliance on Mental Illness (www.nami.org) and the state affiliate of that organization (www.naminc.org). Click Other Resources for more information.
Q. What are good sources of general information about developmental disability?
A. Resources include the NC Council on Developmental Disabilities (www.nc-ddc.org) and The Arc of NC (www.arcnc.org) . Click Other Resources for more information.
Q. What are good sources of general information about substance abuse/dependence?
A. Resources include the Substance Abuse & Mental Health Services Administration (www.samhsa.gov) and Alcohol/Drug Council of NC (www.alcoholdrughelp.org). Click Other Resources for more information.
Q. What are evidence-based practices?
A. Evidence-based practices are treatments that have been consistently shown in several research studies to assist consumers in achieving their desired goals of health and wellness. The Durham Center focuses on the implementation of these services.
Q. How can I learn about and compare local providers?
A. Click the “Provider Search” button on the website to search for providers using your choice of search criteria. The results of your search will provide valuable information which will be useful in comparing providers.
Q. How do I know which provider is best for me?
A. Durham Center Access may refer you to a choice of providers appropriate for your situation. You can compare them using the searchable database by clicking the “Provider Search” button on the website. Also, you can access a booklet that provides tips for choosing a provider by clicking here. link to Obtaining Services Handbook
Q. What are Person-Centered and Family-Centered Planning?
A. Treatment planning that supports individuals with mental illness and their families in their recovery process as a means to achieve their personal goals. It recognizes that recovery is a unique and personal process that involves changing attitudes, values, feelings, goals, skills and roles to live a satisfying, hopeful and contributing life. Providers who work with The Durham Center can explain how a Person-Centered or Family-Centered Plan might assist you in meeting your goals, and you and your provider will create this plan together.
Q. What are Child and Family Teams?
A. Child and Family Teams (for children up to age 19) are made up of healthcare professionals as well as family members, friends, advocates and other people important to the child and family they support. They pool their knowledge and resources to help coordinate the services and supports needed to implement the Family-Centered Plan.
Q. What is Care Review?
A. Care Review is an inter-agency, community-based process that helps adults as well as Child and Family Teams plan services and supports with the adults or the children and families they serve. Care Review can include brainstorming creative best-practice treatment options, ensuring that current services are a good fit, and working to break through barriers that may be keeping the adult or the child and family from reaching their goals.
Q. What are clubhouses and where are they located?
A. Clubhouses are places for adults with mental illness and substance use issues to receive support, learn new skills and be encouraged to reach their goals. In Durham, Wellness City (401 East Lakewood Avenue) is a clubhouse for adults with mental illnesses. A substance abuse clubhouse is located at 307 Corporation Street.
Q. Will The Durham Center come to my church/youth group/community/school to educate us about mental health, developmental disabilities and substance abuse issues?
A. The Durham Center receives many requests for presentations but unfortunately, staff resources for this purpose are limited. To determine availability you may call (919) 560-7256 or email .(JavaScript must be enabled to view this email address).
Q. What is Durham’s Consumer and Family Advisory Committee (CFAC)?
A. CFAC is an advisory committee to The Durham Center that points out gaps in services, offers suggestions for long-term planning, and reviews certain organizational documents. Members areindividuals who experience or have family members who experience mental health, developmental disability and/or substance abuse issues.
Q. How can I join CFAC?
A. If you experience or have family members who experience mental health, developmental disability and/or substance abuse issues, email .(JavaScript must be enabled to view this email address) or click CFAC for more information.
System of Care
The Durham Center operates on the philosophy of System of Care, an integrated network of community services and resources supported by a partnership between families, professionals and the community in all aspects of service planning and delivery. The goal of System of Care is to establish a seamless array of comprehensive, flexible and effective supports for individuals and families throughout the community and through this assistance, to make the Durham community a better place to live for all individuals and families.
The Core Values of Durham's System of Care:
- Services and supports provided for individuals and families should promote the inherent value of each individual and provide each the opportunity to grow and develop to his or her fullest potential.
- Services and supports should be strength-based, person-centered and family-focused, with the needs of the individual and/or family dictating the types and mix of services and supports provided.
- Services and supports should be neighborhood- and community-based, with the community determining local service needs and how these services are delivered.
- Agencies, programs and services should be responsive to the cultural, linguistic, racial and ethnic strengths and differences of the individuals and families they serve.
As part of System of Care, Network of Care is a comprehensive online source of information about services available to individuals and families and agencies working with them. Visit Network of Care and System of Care to learn more.
The Durham Community Collaborative is a regular open public meeting that brings together family members and representatives of public and private human service agencies to create or help enhance local services and supports. The Collaborative seeks public input and provides a forum to voice community needs. Visit Durham Community Collaborative to learn more.
Durham Center Access
Durham Center Access (DCA) is the gateway to all of the local mental health, developmental disability and substance abuse services that are part of Durham System of Care.
If you or a family member or friend needs help for a mental health, developmental disability or substance abuse issue you can call Durham Center Access at 800-510-9132 or 919-560-7100 24 hours a day, 7 days a week.
Reach out for help through Durham Center Access. When you call you can receive information or a referral to an appropriate provider. Based on the information that you provide, DCA will give you information on providers that may be able to help you meet your needs. Once you select a provider, they will help you connect to that provider for further assessment or help you get immediate assistance in an emergency situation.
Walk-in crisis help is also available for emergency situations 24 hours a day at 309 Crutchfield Street, near Durham Regional Hospital in Durham. Our staff can assess clients psychiatrically and medically and triage clients for hospitalization, crisis stabilization, residential medical/social detoxification, and residential psychiatric medication stabilization, and they can make outpatient referrals.
View a Durham Center Access brochure in English or in Spanish.
Get directions to Durham Center Access.
View a Durham Center Access Mobile Crisis Team flyer.
Durham Center Access is located at 309 Crutchfield Street, near Durham Regional Hospital.
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Contact Us
The Durham Center
Address:
501 Willard Street
Durham, NC 27701
Business Telephone Number:
(919) 560-7200
24 Hour Help and Crisis Number:
(800) 510-9132
(919) 560-7100
The Durham Center maintains several fax numbers. If you do not know the appropriate number for the person you are faxing, you may call Customer Services at (919) 560-7200.
Visit our directions page for driving directions.
Directions
The Durham Center Offices
The offices of The Durham Center are located at 501 Willard Street, across from BB&T and near the NC Mutual Building.
Durham Center Access
The 24/hour walk-in crisis facility is located at 309 Crutchfield Street, near Durham Regional Hospital in Durham. Crutchfield Street runs between Roxboro Street and North Duke Street.